FAQ For Cubecam & Cubecam Plus

2016-10-10 10:34:00

According to our customers' feedback, the questions most frequently asked is that about Cubecam and Cubecam Plus. Here we list some for you. 


What are the differences between CubeCam and CubeCam Plus? 

Everything is the same, except that CubeCam Plus has a device ID that makes it possible to remotely monitor anywhere. 


What are the color options?

CubeCam: Classic Black, Pearl White, Champagne Gold and Rose Gold. 

CubeCam Plus: Classic Black (at the moment). 

We will keep this topic open, and please give us your comment on your preferred color or pattern.


How to download APP for Android and iOS?

Available in both Google Play and Apple Store. Just search for "KEHAN AP" and here you go.

Tips: The APP will be upgraded and added more features regularly. 


Can CubeCam/CubeCam Plus work without the app?

Of course! We have designed the devices to work on their own to fit the portable and easy to use characteristics. All you have to do is put it on your desired place and click to take pictures or videos.


What's the WiFi range?

The WiFi hotspot works just like a regular WiFi so the optimal operating distance is 10 meters.


How do I orient CubeCam/CubeCam Plus upwards?

The clip can be attached in all directions so you can always have them facing upwards.


Can I record video or photo during charging?

Yes, both support charging and recording at the same time.


Does CubeCam/CubeCam Plus record sounds?

Yes, there is a built-in microphone that will allow to record sounds as well.


What resolutions or frame rates can record video in?

Both will record in 1920x1080, and 1280x720 (16:9).


What modes are supported?

Photo, Video, Time-Lapse, and Slow Motion.  You can control all on KEHAN APP. 


What is loop recording?

Both devices will continue to record videos and cover the oldest videos automatically when the memory card is full.


What is the battery life?

Built in a 450mAh battery, 2.5 hours for continuous video recording at 720P 30FPS (WiFi off).

Tips: Smart Dock comes with a 2000mAh battery which can charge the camera and offers extra 10+ hours battery life. 


How to charge?

You can charge by plugging into Smart Dock (to be ordered separately), any USB power adapter, powerbank or PC etc with a Micro-USB cable. 


How long does it require to charge the device in full?

2 hours approx.


What accessories are included in the package?

1* 50cm Micro-USB sync/charge cable, 1*clip. 


Will there be other attachments available in the future?

Yes, we will be offering other ways to pair the devices besides the clip and the smart dock. You can check out the updates on our FaceBook Page at https://www.facebook.com/KehanDigital/. Or send us some suggestions so we can look into them!


Does it come with warranty?

Yes, 1 year limited warranty against defects in materials and workmanship under normal use. Please keep your warranty card for the warranty claim. For warranty issues, contact us at warranty@kehan.com. 


Will there be any ongoing costs to use the devices?

No worries, there won’t be any ongoing costs to use the camera itself. 


Will there be any updates for the APP in the future? 

Certainly yes, our software engineers are working on the improvement of the APP as well as adding more features to the CubeCam and the CubeCam Plus. Continued software upgrades will be available. 

If you still something unclear, feel free to contact us at support@kehan.com