Frequently Asked Questions
We can deliver orders to any country. Goods are sent from China by courier, and delivered directly to your door (home or company address). Wherever you are in the world, you can buy products directly from Kehan.
Where can I find my tracking number?
If you choose the registry mail for your order, there is a tracking number. An email with tracking information will be sent to your email box after we send out your item(s).
Can I change my shipping address?
If you pay with PayPal, we ONLY post item(s) to the address in PayPal transaction. So when you want the items to be posted to different address, please add the address in your PayPal account in advance. If you pay with the Credit card, you can contact the Customs service to change the address before the item(s) posted.
How long does the shipping take to my address?
We do not guarantee the shipping time. Because transit time may vary particularly during peak periods.You can find the Global Postal Shipment Transport Statistics at http://www.17track.net/en/helpcenter/postal for your reference.
What should I do if my package does not reach?
The delivery times may vary, particularly during peak periods or in bad climate weather conditions. If you haven’t received your items after 30 days, please contact our customer service at at firstname.lastname@example.org first, we will do our best to investigate and solve the delivery problem.
What should I do If there is some problem receiving the delivery due to Customs?
Usually, when you import goods from Kehan, the packet will be inspected by your local Customs office.There's usually no reason to worry because:
Kehan provides all the necessary paperwork for your shipment;
In most countries it's pretty easy to import most kinds of consumer electronics;
The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);
If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs
If there is a question about your delivery:
Sometimes you may need to provide information to your local Customs office about the shipment you are receiving. Sometimes they will need you
to provide an invoice matching the invoice that accompanies the goods. In these cases please contact us immediately and we will provide you with a
PDF of the shipping invoice.
Sometimes the products need to be backed up with some kind of licenseor certificate. In these cases, we are generally notified by the courier and we will
handle it for you. If Customs contacts you about this, please let us know first and we will help you.
If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to
handle the issue(s).
If goods are seized or turned back because of an issue that wasKehan's fault, e.g. incorrect paperwork, we will re-send the goods at our own
expense, or offer you full store credit for a new order.
If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an
Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country that is your responsibility to know about
before you order fromKehan. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it's your job to know
about the local regulations. Another situation in which you must accept liability is where your country requires you to have a license to import
commercial goods: in this case, it is your responsibility to know about this before you place an order on Kehan, and in the case of a failed delivery,
we cannot offer any compensation.
As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax,
and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do
not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.
How to check my orders?
You can log in, and check "My Account", then "My Orders". Your order history will be listed in details.
Tax & Customs Duties
Will I be charged import or customs duties?
If customs or import duties are levied, You are responsible for paying them to receive your package.
Because customs policies vary widely from country to country, if you have concerns that you may be subject to customs duties on your imported
goods, please contact your local post office or shipping carrier.
Can Kehan help me to avoid the import or customs duties by declaring a lowvalue?
Kehan can help you to declare a low values you requested, but, we do not guarantee it will help to avoid the customs duties.
If these can not help you, please contact us at Contact Us